Pepper (UK) Limited
Financial Ombudsman decision DRN-4312126 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
legal fees that Engage added to their mortgage accountCharges and fees
started legal action to repossess their property before all options for the repayment of their interest-only mortgage had been properly consideredMortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4312126.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.