MONZO BANK LIMITED
Financial Ombudsman decision DRN-4311682 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr B complains that Monzo Bank Ltd has declined to refund transactions that he says he didn’t make or allow anyone else to make.Unauthorised transaction
Mr B has also expressed dissatisfaction around Monzo’s decision to close his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4311682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.