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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN-4310713 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Bereavement and power of attorney
In the Ombudsman’s words
his business account being temporarily frozenFunds blocked or frozen
Sadly, Mrs R passed away in October 2022. And, as a result, the account was frozen.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4310713.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.