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Elavon Financial Services Designated Activity Company

Financial Ombudsman decision DRN-4309786 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

Since then, Elavon has withheld about £7,000 of her funds which is affecting O’s cashflowFunds blocked or frozen

Elavon contacted her to say that the cardholder had raised a chargeback dispute with their bank about these transactions saying they hadn’t made them, and they were fraudulent.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4309786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.