Bank of Scotland Plc

Financial Ombudsman decision DRN-4305611 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

Lloyds said if Mr G had indicated possession of a death certificate he would have been taken to the ‘Registering a bereavement’ page. This much longer process requests documents that Mr G provided later when Lloyds went through this with him. Whichever route the deceased’s representative follows, the account is frozen.Funds blocked or frozen

Mr G, as executor of the estate of Ms D, complains that Lloyds Bank PLC delayed the grant of probate and the winding up of the estate causing inconvenience and aggravation.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4305611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.