Freemans Plc

Financial Ombudsman decision DRN-4305505 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

I say this because the address details don’t match the address registered to Mr W on his credit report.Unauthorised transaction

I also expect them to remove mention of this credit agreement from Mr W’s credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4305505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.