Santander UK Plc
Financial Ombudsman decision DRN-4294290 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander took the step of temporarily restricting W’s account.Funds blocked or frozen
Mr M complained on W’s behalf and said that Santander had failed to follow the requirement to take a risk based approach to completing regulatory and compliance checks, as set out by the Financial Conduct Authority.Complaint handling
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4294290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.