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Creation Financial Services Limited

Financial Ombudsman decision DRN-4291075 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Creation sent Mr S a letter informing him that his credit card account would be closed on 2 December 2021.Account closed or refused

Creation have offered to reimburse Mr S’s points, award him the free night stay voucher and give a pro-rata refund.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4291075.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.