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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4290641 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

transactions to a betting firm, which he said he didn’t authoriseUnauthorised transaction

Mr D sent multiple messages of complaint. He said that when he’d phoned to report the fraud, the adviser had had a bad attitude.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4290641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.