Clydesdale Bank Plc
Financial Ombudsman decision DRN-4286136 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr B complains that Clydesdale Bank Plc trading as Virgin Money did not switch his buy-to- let mortgage to a new fixed rate as he requested.Mortgage administration
I agree that the service from Virgin Money, including the delay to investigating the complaint, has been poor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4286136.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.