Madison CF UK Limited

Financial Ombudsman decision DRN-4281312 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr G has complained Madison CF UK Limited, trading as 118 118 Money, is holding him liable for a personal loan he didn’t take out.Unauthorised transaction

Remove any reference to this loan from Mr G’s credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4281312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.