Topaz Finance Limited

Financial Ombudsman decision DRN-4280946 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

The late Ms M held a mortgage with Melanite Mortgages. She sadly passed away in September 2020 and Mr M informed Melanite of this and asked what was needed to be provided and done with the mortgage.Mortgage administration

The estate of Ms M, represented by Mr M complains that Topaz Finance Limited trading as Melanite Mortgages has treated them unfairly with poor communication and delays on information needed.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4280946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.