Erudio Student Loans Limited

Financial Ombudsman decision DRN-4274560 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Erudio fairly took the decision to terminate Mr P’s loans after the deferment period ended in 2021Account closed or refused

I’m satisfied I don’t need to comment on every point raised to fairly reach my decision.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4274560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.