Santander UK Plc
Financial Ombudsman decision DRN-4273877 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mrs W has complained about Santander UK Plc’s (“Santander”) requests for her to provide information and the subsequent closure of her account.Account closed or refused
Mrs W says that she then received further requests for similar information – and eventually Santander applied blocks to her account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4273877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.