Clydesdale Bank Plc
Financial Ombudsman decision DRN-4271505 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr G is unhappy that Clydesdale Bank Plc, trading as Virgin Money, wouldn’t allow him to make a withdrawal from his account.Funds blocked or frozen
And he also wasn’t happy with the service he’d received from Virgin when trying to discuss this matter with them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4271505.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.