Santander UK Plc
Financial Ombudsman decision DRN-4268741 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander decided to close Mr A’s accounts with immediate effect.Account closed or refused
Santander should reimburse Mr A all monthly fees from March 2022Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4268741.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.