Barclays Bank Plc
Financial Ombudsman decision DRN-4265987 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failures in Barclays administration of the mortgage applicationMortgage administration
Barclays offered to refund the valuation fee and, pay the solicitors additional costs of dealing with the mortgage when vouched and pay £400 for Mr and Mrs E’s distress and inconvenienceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4265987.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.