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Paysafe Financial Services Limited

Financial Ombudsman decision DRN-4260301 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mrs G complains that Paysafe Financial Services Limited (trading as Neteller) closed her account and removed funds from it without her consent.Unauthorised transaction

Neteller closed Mrs G’s account immediately and released her balance to her.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4260301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.