First Complete Limited

Financial Ombudsman decision DRN-4257073 Upheld

Upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Mon Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The broker made a number of mistakes, that he had to sort out.Mortgage administration

Mr S complained about the service he received from First Complete Ltd trading as PRIMIS Mortgage NetworkService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4257073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.