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Bank of Scotland Plc
Financial Ombudsman decision DRN-4242230 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Halifax reviewed Mr C’s account history and made the difficult decision to end its banking relationship with Mr C immediately.Account closed or refused
I direct right Bank of Scotland plc trading as Halifax to pay Mr C £250 in recognition of its service failings.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4242230.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.