Clydesdale Bank Plc
Financial Ombudsman decision DRN-4237357 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs H have a mortgage with Virgin Money. The mortgage had a fixed interest rate period until 1 September 2022Mortgage administration
Virgin Money offered Mr and Mrs H £50 to apologise for the length of its call waiting times.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4237357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.