Clydesdale Bank Plc
Financial Ombudsman decision DRN-4237324 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Wed Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
his bank account and savings account with Virgin Money were frozenFunds blocked or frozen
they could have taken Mr I’s vulnerabilities into account more in their process in this instanceSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4237324.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.