Bank of Scotland Plc

Financial Ombudsman decision DRN-4236142 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr B wanted Halifax to accept the money, allow the sale of his property to complete, and to waive interest it charged after 30 August 2022, when he’d first tried to pay the mortgage off.Interest and rates

Halifax wouldn’t redeem his mortgage. It said there was a freezing order, which prevented it from accepting the money.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4236142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.