Revolut Limited

Financial Ombudsman decision DRN-4233430 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr M has complained that Revolut Ltd unreasonably refused to refund several disputed transactions which he says he didn’t authorise which were paid from his Revolut account.Unauthorised transaction

Revolut also refused to initiate Mr M’s chargeback request.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4233430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.