MONZO BANK LIMITED
Financial Ombudsman decision DRN-4233124 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty, Charges and fees, Credit file reporting
In the Ombudsman’s words
Monzo Bank Ltd then closed his accountAccount closed or refused
Monzo showed forbearance and took reasonable steps to support Mr CTreatment in financial difficulty
unfair fees and chargesCharges and fees
default being appliedCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4233124.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.