MONZO BANK LIMITED
Financial Ombudsman decision DRN-4229769 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Monzo Bank Ltd refused their application for a joint bank accountAccount closed or refused
Mr M said Monzo delayed its response and relied on invalid exemptions and didn’t refer him to the Information Commissioner’s Office (ICO). He said Monzo’s marketing material made the process look easy, and didn’t mention extra eligibility checks for joint accounts and its refusal leaves an unwanted bank account. Mr M complained that Monzo’s staff repeatedly undermined his rights under Article 22 of GDPR, and delayed its response to his request.Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4229769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.