TSB Bank plc

Financial Ombudsman decision DRN-4226919 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr Z says he did not receive these, and that he went abroad on 9 December 2022Unauthorised transaction

it recorded a marker against Mr Z with CIFAS for ‘mis-use of facility’ and closed his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4226919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.