National Westminster Bank Plc

Financial Ombudsman decision DRN-4223897 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mrs J complains that National Westminster Bank Plc unfairly closed her accounts.Account closed or refused

NatWest agreed, but whilst it did so it blocked Mrs J’s accounts.Funds blocked or frozen

Rules cited

FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4223897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.