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National Westminster Bank Plc
Financial Ombudsman decision DRN-4210563 Upheld
Upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Fri Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
NatWest sent Mr F a letter informing him that his accounts, including his current account and credit cards, would be closed within 60 days.Account closed or refused
Mr F also explained that on 19 April 2022 his debit card was blocked and he was prevented from using it whilst on holiday abroad.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210563.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.