Bank of Scotland Plc

Financial Ombudsman decision DRN-4209049 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

told them they could port their mortgage to a new property. But then when they asked to do so, they were refused.Mortgage administration

Halifax didn’t give Mr B full advice on the call in November 2021.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4209049.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.