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Creation Financial Services Limited

Financial Ombudsman decision DRN-4203478 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr R complains Creation Financial Services Limited unfairly closed his credit card accountAccount closed or refused

He says he wasn’t told his account had been closed immediately which caused him embarrassment when he tried to use his card.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4203478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.