Revolut Limited

Financial Ombudsman decision DRN-4199111 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,104redress stated in the decision

Wed Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

payments of over £9,700 made on 26 January 2023 weren’t authorisedUnauthorised transaction

disputes making from its accountCard dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4199111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.