HSBC UK Bank Plc
Financial Ombudsman decision DRN-4197320 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Following its review, HSBC decided to close Miss Q’s account immediately.Account closed or refused
HSBC blocked Miss Q’s account which meant she couldn’t access any money in the account.Funds blocked or frozen
HSBC took too long to release Miss Q’s funds back to her.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4197320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.