MONZO BANK LIMITED
Financial Ombudsman decision DRN-4188418 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
Mr H disputes over 200 online card payments from his account that come to more than £17,000. He says that Monzo Bank didn’t investigate what happened and instead blocked his account.Unauthorised transaction
Monzo Bank clearly took the view that in light of the number of disputed payments it would freeze the account.Funds blocked or frozen
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4188418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.