Santander UK Plc
Financial Ombudsman decision DRN-4176250 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr C complains that Santander UK Plc (“Santander”) locked his account when he attempted to make a payment to an account held with another provider. He is unhappy with Santander’s operating processes and the customer service he received when trying to resolve this and when he wanted to close his accounts.Account closed or refused
Mr C complains that Santander UK Plc (“Santander”) locked his account when he attempted to make a paymentFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4176250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.