Barclays Bank Plc
Financial Ombudsman decision DRN-4166938 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
He says interest rates increased during the delay and asks that Barclays applies a lower interest rate to his mortgage.Interest and rates
Mr A complains that Barclays Bank UK PLC made errors which caused delays when he tried to switch products.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.