Klarna Bank AB (publ)

Financial Ombudsman decision DRN-4166313 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

her credit agreement was terminatedAccount closed or refused

any adverse information about the account after March 2020 should be removed from Ms K’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.