Bank of Scotland Plc

Financial Ombudsman decision DRN-4153338 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Halifax then refused to proceed with the application when she declined to answer a question about savings account she held elsewhereAccount closed or refused

she felt that it was not adequately private and that this could lead to a breach in her personal dataData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4153338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.