National Westminster Bank Plc

Financial Ombudsman decision DRN-4151839 Upheld

Upheldoutcome, as published by the Ombudsman

£701redress stated in the decision

Tue Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling, Service failure

In the Ombudsman’s words

The complaint has been made by Mr G on behalf of A, so I will mostly be referring to Mr G in this decision. ... ultimately led to their business account being closed.Account closed or refused

a hold was placed on the account on 1 June 2021.Funds blocked or frozen

Nat West upheld his complaint. It removed the restrictions from the account and paid him £500 compensation.Complaint handling

he thought that Nat West hadn’t communicated well with Mr G and that it had taken too long to return his money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4151839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.