HSBC UK Bank Plc
Financial Ombudsman decision DRN-4146412 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Mortgage administration
In the Ombudsman’s words
HSBC decided to withdraw its services from the company. It wrote to R on 10 February 2021 to advise that it would be closing the company’s current account on 15 April 2021.Account closed or refused
On 26 April, HSBC wrote to R to advise it was also terminating the company’s Bounce Back Loan facility.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4146412.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.