Santander UK Plc
Financial Ombudsman decision DRN-4128652 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
asked Santander to close his account which it refused initially to doAccount closed or refused
blocked his account and refused to allow him to transfer his moneyFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4128652.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.