HSBC UK Bank Plc
Financial Ombudsman decision DRN-4126610 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
I’m satisfied that Miss T did not authorise the payments made from her debit card.Unauthorised transaction
Refund any charges and interest applied as a result of Miss T’s account becoming overdrawn by the disputed payments.Charges and fees
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4126610.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.