Bank of Scotland Plc

Financial Ombudsman decision DRN-4120686 Upheld

Upheldoutcome, as published by the Ombudsman

£76,575redress stated in the decision

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

amend Mr and Mrs R’s credit files so that their mortgage history reflects the payments they actually madeCredit file reporting

failed to change the interest rate on their mortgage in 2017Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4120686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.