Mortgage Light Ltd
Financial Ombudsman decision DRN-4119463 Upheld
Upheldoutcome, as published by the Ombudsman
£349redress stated in the decision
Fri Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
ML accepts that it caused some avoidable delays, but it doesn’t think it was responsible for Miss Y missing out on the interest rate she wanted. However, to reflect its mistake it offered to refund the £349 mortgage application fee Miss Y paid.Charges and fees
Miss Y complains that Mortgage Light Ltd (“ML”) caused unnecessary delays in connection with her mortgage application.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4119463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.