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First Complete Limited

Financial Ombudsman decision DRN-4108717 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs H complain about the service they received from First Complete Ltd trading as PRIMIS Mortgage Network (“PRIMIS”) when they applied for a mortgage for their house purchase.Mortgage administration

I still think that there has been a series of errors in this case, and that for all the reasons set out above, the compensation amount that PRIMIS suggested isn’t the right amount to recognise the impact of this series of errors upon Mr and Mrs H.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.