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Virgin Media Mobile Finance Limited
Financial Ombudsman decision DRN-4108548 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
VMMF was willing to offer £100 compensation for the serviceService failure
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.