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Virgin Media Mobile Finance Limited
Legal entity: Virgin Media Mobile Finance Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 09058868, incorporated May 2014
49banking decisions
28.6%uphold rate
35not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 16 | 9 | 56.3% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H1 | 40.0% | — | — | 40 |
| FOS | 2024-H2 | 54.0% | — | — | 51 |
| FOS | 2024-H1 | 50.6% | — | — | 87 |
| FOS | 2023-H2 | 43.5% | — | — | 100 |
| FOS | 2023-H1 | 38.9% | — | — | 63 |
| FOS | 2022-H2 | 47.9% | — | — | 60 |
| FOS | 2022-H1 | 57.3% | — | — | 58 |
| FOS | 2021-H2 | 56.9% | — | — | 58 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.