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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-4103980 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Cashplus hasn’t disputed this concerns an unauthorised payment.Unauthorised transaction

Refund D any fees and charges as well as amending any adverse credit information that were caused by the unauthorised payment.Charges and fees

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4103980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.