Epayments Systems Ltd

Financial Ombudsman decision DRN-4091178 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

blocked their accounts and withheld the funds held in themFunds blocked or frozen

Epayments, and its partners, may have charged currency conversion fees and commissions when refunding any balancesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4091178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.