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Wirecard Card Solutions Limited
Financial Ombudsman decision DRN-4087911 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Wirecard completed their review and sent Ms M a letter in April 2020 saying they were closing her account and would return the funds in it to source.Account closed or refused
Wirecard froze Ms M’s account in October 2019 to carry out a review.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4087911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.